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Terms of service

Terms of Service

Welcome to Your One Stop Retail Shop. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Use of Our Website

  • You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment.

2. Product Information

  • We strive to ensure that all product descriptions, prices, and availability are accurate. However, we do not guarantee that all information is error-free.

3. Orders and Payment

  • All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.

  • Payment must be made in full before dispatch.

4. Shipping and Delivery

  • We aim to deliver products within the estimated time frames but are not liable for delays beyond our control.

5. Returns and Refunds

  • Please refer to our Return and Refund Policy for details on returns and refunds.

6. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of The Cosy Corner Furniture Shop or its licencors and is protected by intellectual property laws.

7. Limitation of Liability

  • To the fullest extent permitted by law, Your One Stop Retail Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Governing Law

  • These terms are governed by the laws of England and Wales.

9. Changes to Terms

  • We reserve the right to update these terms at any time. Continued use of the website constitutes acceptance of the updated terms.

10. Contact Us

  • If you have any questions about these terms, please contact us at stevesfurnishings@gmail.com.

Thank you for shopping with Your One Stop Retail Shop!

🔄 Return and Refund Policy

At Your One Stop Retail Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below:

Returns:

  • You may return most items within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.

  • Custom or personalized items are non-returnable unless faulty.

  • To initiate a return, please contact our customer support team at stevesfurnishings@gmail.com with your order details.

Refunds:

  • Refunds will be processed to the original payment method within 14 days of receiving the returned item.

  • Shipping costs are non-refundable unless the return is due to our error or a faulty product.

Exchanges:

  • Exchanges are subject to product availability. Please contact us to arrange an exchange.

Faulty or Damaged Items:

  • If your item arrives damaged or faulty, please notify us within 7 days of delivery with photos and order details. We will arrange a replacement or refund promptly.

Contact Us:

  • Email: stevesfurnishings@gmail.com

  • Phone: +44 (0)7311274354

  • Address: 33. Aske Road, Middlesbrough, Cleveland, TS1 4DA

We appreciate your business and strive to make your shopping experience as smooth and enjoyable as possible. Thank you for choosing Your One Stop Retail Shop!


🛡️ Privacy Policy (GDPR-Compliant)

Who We Are Your One Stop Retail Shop is a boutique online retailer based in Middlesbrough, UK. We offer British handmade furniture, Turkish imports, electronics, electric bikes, and gourmet sweets. Our website is operated by [Steve’s Furnishings Ltd, registered in England & Wales, Company No. 12645493.

What Data We Collect We collect personal data when you:

  • Browse our website (cookies, IP address)

  • Make a purchase (name, address, email, payment info)

  • Subscribe to our newsletter

  • Contact us via forms or email

Why We Collect It We use your data to:

  • Process orders and deliver products

  • Improve your shopping experience

  • Send promotional emails (with your consent)

  • Respond to queries and support requests

Legal Basis We process your data under:

  • Contractual necessity (e.g., fulfilling orders)

  • Legitimate interest (e.g., site analytics)

  • Consent (e.g., marketing emails)

Your Rights You can:

  • Access your data

  • Request corrections or deletion

  • Withdraw consent at any time

  • Lodge a complaint with the ICO

Contact Us Email: stevesfurnishings@gmail.com Phone: +44 (0)7311274354 Address: 33. Aske Road, Middlesbrough, Cleveland, TS1 4DA


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