At Your One Stop Retail Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below:
Returns:
You may return most items within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.
Custom or personalized items are non-returnable unless faulty.
To initiate a return, please contact our customer support team at stevesfurnishings@gmail.com with your order details.
Refunds:
Refunds will be processed to the original payment method within 14-30 business working days of receiving the returned item.
Shipping costs are non-refundable unless the return is due to our error or a faulty product.
Exchanges:
Exchanges are subject to product availability. Please contact us to arrange an exchange.
Faulty or Damaged Items:
If your item arrives damaged or faulty, please notify us within 7 days of delivery with photos and order details. We will arrange a replacement or refund promptly.
Contact Us:
Email: stevesfurnishings@gmail.com
Phone: +44 (0)7311274354
Address: 33. Aske Road, Middlesbrough, Cleveland, TS1 4DA
We appreciate your business and strive to make your shopping experience as smooth and enjoyable as possible. Thank you for choosing youronestopretailshop.com!
Who We Are Your One Stop Retail Shop is a boutique online retailer based in Middlesbrough, UK. We offer British handmade furniture, Turkish imports, electronics, electric bikes, and gourmet sweets. and we also buy from China. Our website is operated by Steve’s Furnishings Ltd, registered in England & Wales, Company No. 12645493.
What Data We Collect We collect personal data when you:
Browse our website (cookies, IP address)
Make a purchase (name, address, email, payment info)
Subscribe to our newsletter
Contact us via forms or email
Why We Collect It We use your data to:
Process orders and deliver products
Improve your shopping experience
Send promotional emails (with your consent)
Respond to queries and support requests
Legal Basis We process your data under:
Contractual necessity (e.g., fulfilling orders)
Legitimate interest (e.g., site analytics)
Consent (e.g., marketing emails)
Your Rights You can:
Access your data
Request corrections or deletion
Withdraw consent at any time
Lodge a complaint with the ICO
Contact Us Email: stevesfurnishings@gmail.com Phone: +44 (0)7311274354 Address: 33. Aske Road, Middlesbrough, Cleveland, TS1 4DA
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